Hire Superior Customer Service Agents
Rubrica Testing offers affordable pre-hire assessments designed specifically for customer service roles. Our testing evaluates key language skills to predict real-world performance.
Expert Design
Rubrica’s exams are designed by testing experts. Our exams assess the skills that contact center agents need for strong communication using authentic tasks to evaluate language and social skills.
Human or AI Ratings
Whether you choose AI or human ratings, with Rubrica you can assess language and communicative skills like empathy, politeness, appropriateness, and content relevance.
Flexible Options
With Rubrica, you can choose the exam, rating process, and skills required for your campaigns. And if your needs are more than standard, we will work with you to design a program tailored for you.
Personal Feedback
Each score report includes detailed feedback to support skill improvement. Whether used for hiring decisions or candidate development, these insights help to ensure better customer service outcomes.
Real Savings
You should feel confident in your pre-employment investment. With Rubrica, you can ensure your candidates are prepared for the job before you spend time and money on hiring and training.
Happy Candidates
Candidates feel more invested in an exam that mimics authentic tasks. They also feel the process is more fair when their results are meaningful and personalized.
Who We Are
Rubrica is a distinguished provider of high-volume, pre-employment tests for customer service providers, including companies with internal call centers and business process outsourcers. Rubrica was established by a team of language professionals, each with decades of specialized expertise in language acquisition and assessment. Rubrica prides itself on its ability to identify the highest quality candidates by evaluating professional communication proficiency through the evaluation of language, empathy, and critical thinking skills. Their exams go beyond other employment assessments by including personalized feedback to document performance and make better hiring and training decisions. Rubrica’s products are ideal for any organization that wants to control hiring and training costs and that wants to distinguish itself by offering a superior customer service experience.