VOCIA AI
Streamline Hiring with Fast, Accurate, and Cost-Effective Language Testing
With Rubrica’s AI-scored language test you can assess voice agent candidates quickly and reliably. Designed specifically for customer service roles, our test evaluates key language skills to predict real-world performance.
From start to finish, you’ll get actionable results in 15 minutes or less.
✓ Designed for Customer Service
✓ Aligned with International Standards
✓ Facilitates Faster Hiring
✓ Cost Effective and Scalable
✓ Designed for Customer Service
Our assessment is engineered to measure four essential language skills crucial for customer service success:
Pronunciation: Clear and understandable speech ensures smooth customer interactions.
Fluency: Agents must speak naturally and confidently without excessive hesitation.
Grammar: Accurate language use prevents misunderstandings and enhances credibility.
Mediation: The ability to clarify, paraphrase, and simplify information is key to resolving customer issues.
✓ Aligned with International Standards
Rubrica’s test is aligned with the Common European Framework of Reference for Languages (CEFR), an internationally recognized standard for assessing language proficiency. Our reports provide scores ranging from A2 to C1, with the following breakdown:
C1: Highly proficient, able to handle any customer interaction with clarity, professionalism, and adaptability.
High B2: Can handle difficult customer interactions with ease, demonstrating strong fluency and problem-solving skills.
Low B2: Able to handle most customer interactions independently and communicate effectively.
High B1: Shows improved fluency and comprehension but may still require support with difficult customer interactions.
Low B1: Can handle simple customer queries but may struggle with complex issues or fluency in conversation.
A2: Can understand and use basic expressions but struggles with customer interactions. Not recommended for voice roles.
✓ Facilitates Faster Hiring
Rubrica’s pre-hires assessments are fast and effective. Here’s how it works:
1 | Invite Candidates: Just send a test link — no scheduling required.
2 | Candidates Take the Test: A 10-minute voice assessment simulates real customer service interactions.
3 | Instant AI Scoring: Receive detailed reports within minutes.
4 | Make Confident Hiring Decisions: Use insights to select candidates with strong communication skills.
✓ Cost Effective and Scaleable
AI-Scored English Language Test:
$500 USD one Time Set-up Fee
$12 per Test USD
Volume discounts available
Rubrica offers volume discounts, customizations and additional languages, making Vocia AI an ideal solution for high-volume hiring and outsourcing partners worldwide.
Additional Options:
Human Ratings
Comprehensive Reporting
Detailed Analytics
Additional Languages