Video Transcript | Vocia Demo
Welcome to Vocia, Rubrica’s online speaking test for voice agents. This authentic and reliable exam was specifically designed for customer service and call center hiring.
The first step of the test is a listening screener. The purpose is to reduce costs while at the same time evaluating a critical skill needed for success as a voice agent - listening. The results are provided instantly. And if the candidate does not pass you save valuable time and resources by only paying for that portion.
Candidates who pass the listening screener will be automatically moved on to step two the speaking portion of the test. These oral response activities not only evaluate the important criteria of grammar, fluency, vocabulary, and pronunciation. But they also go above and beyond traditional language assessments by evaluating skills specifically needed for successful customer service – skills like empathy, social appropriateness, the ability to integrate written information into speech, and the ability to voice a plan of action.
And with Rubrica you can choose the type of task and the level complexity that meets your business needs. We offer solutions with human ratings or AI scoring to meet the needs of any organization.
After the test is completed you will receive results and personalized feedback for each of your candidate within 24 hours.
So contact Rubrica today to learn more about this efficient and effective way to screen your voice agents.
Video Transcript | Scriva Demo
Welcome to a Demonstration of Scriva, Rubrica’s online writing exam for chat agents. This realistic and reliable exam was specifically designed for customer service.
The first step of the assessment is a reading screener. The purpose of the reading screener is to reduce your costs and evaluate a critical skill needed for success as a chat agent, reading. Results are provided instantly. If candidates don’t pass, your organization only pays for the reading portion of the exam.
If candidates do pass the initial screener, they automatically move on to step two, the writing portion of the assessment. These writing activities not only evaluate, grammar, word choice, spelling and organization; But they also evaluate skills like empathy, social appropriateness, the ability to integrate written information, and the efficiency of a candidate’s writing.
This makes Scriva a superior way to evaluate customer service capabilities. And with Scriva you can choose the level of task complexity and the type of ratings performed. We offer solutions with Human Ratings or AI Scoring to meet the needs of any organization.
After the assessment is complete, you will receive the candidate’s results and personalized feedback within 24 hours.
So contact Rubrica today to learn more about Scriva, Rubrica’s efficient and effective way to screen chat agents.